Frequently Asked Questions

Ordering from our range of meals is simple, whether you prefer to speak to us over the phone, or order online!

We accept payments by Credit Card or Debit Card only.

You can re-order either online or by the phone at anytime.

Yes, to cancel your subscription, simply visit the subscriptions page from My Account. Please make sure to cancel before your next renewal cycle.

To cancel an existing order send a request by email to with the order numbers you would like cancelled. A canellation fee will apply after payment processing. This is due to bank charges, administation costs and adjustment of stock.

Alternatively you may prefer to suspend your order date and reschedule to a later date.

To heat meals simply microwave with the lid on for approx. 4-6 minutes*

*Heating times may vary depending on microwave

If you have an issue with your order/delivery please contact us within 24 hours for resolution.

We provide discounts for pensioners, seniors & disability pensions are accepted. To take advantage of the discounts please organise through the office. 0402 611 077 or send us an email and we will contact you.